Refund policy
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100% Buyer Protection |
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Genuine Products We Guarantee you that all products sold at our Online Store are Genuine products. We offer a 100% Return and Refund guarantee if you find a Counterfeit product! |
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14 Day Return Policy Changed your mind? It's perfectly fine. Purchased products can be returned within 14 days of purchase. (Products must be sealed, unused and in a perfectly saleable condition with all accessories) |
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Warranty Coverage All Products sold are covered with Standard Warranty by Top Warranty Companies in Kuwait. |
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Free and Easy Returns We'll take care of the returns process till we process your full refund. Yes, at Free of Cost. |
In case of a product exchange or return to be collected from the customer’s residence, then a fee (as communicated at the time of placing your order) will be applicable.
Please contact us at support@genlake.com (E-mail) for any questions and also for registering the product exchange or return.